Akadlink

Agreements

Refund Policy

Akadlink Refund Policy

Effective Date: June 17, 2026

Introduction

This Refund Policy explains when refunds may be requested for services purchased through Akadlink and how refund requests are reviewed.

Akadlink is a marketplace that connects students with independent professionals. Payments are processed through licensed third-party payment providers. This policy governs refunds for transactions completed through the Akadlink platform.

By using Akadlink, both Students and Professionals agree to comply with this Refund Policy.


1. Eligibility for Refunds

A Student may request a refund where appropriate if:

  • The Professional fails to begin the agreed service within the agreed timeframe without reasonable explanation.
  • The Professional abandons the project before completion.
  • The delivered work materially differs from the agreed project requirements.
  • The transaction is determined to be fraudulent or unauthorized.
  • A duplicate payment was successfully processed.
  • A technical error resulted in an incorrect charge.

Refund requests should be submitted through Akadlink within 7 days after the expected delivery date or the date the completed work was submitted, unless a longer period is required by applicable law.


2. Situations Where Refunds May Not Be Granted

Refunds will generally not be approved where:

  • The service has been completed substantially as agreed.
  • The Student changes their mind after work has begun.
  • The Student fails to provide required information, files, or instructions necessary to complete the project.
  • The complaint relates only to personal preference rather than failure to meet agreed requirements.
  • The Student has approved or accepted the completed work without first reporting a dispute.
  • The request violates Akadlink's Terms and Conditions or applicable policies.

3. Partial Refunds

Depending on the circumstances, Akadlink may approve a partial refund where:

  • A portion of the agreed work has been successfully completed.
  • Both parties voluntarily agree to a partial settlement.
  • The available evidence supports partial compensation.

4. Dispute Review Process

When a refund request is submitted, Akadlink may review relevant information including:

  • Platform messages and communications
  • Files submitted by either party
  • Project milestones
  • Evidence provided by both users
  • Payment records
  • Any other relevant platform activity

Akadlink will review each case fairly and in good faith before making a decision based on the available evidence and applicable platform policies.


5. Professional Responsibilities

Professionals agree that refunds or payment reversals may occur where:

  • Services are not delivered as agreed.
  • Fraud or misrepresentation is discovered.
  • False qualifications or verification documents were used.
  • Platform policies or applicable laws have been violated.

Professionals are expected to communicate promptly, deliver services professionally, and cooperate during dispute reviews.


6. Payment Release and Payouts

Professionals become eligible for payout only after the platform's service completion and approval process has been satisfied, subject to Akadlink's internal review procedures and applicable payment provider requirements.

If a dispute or fraud investigation is active, payout processing may be delayed until the matter is resolved.


7. Refund Processing Time

Once approved, refunds are typically processed within 5–15 business days. Actual processing times depend on the payment provider, card issuer, financial institution, and the user's payment method.


8. Platform and Payment Processing Fees

Where permitted by applicable law and the policies of the payment provider, certain non-refundable payment processing charges, taxes, currency conversion fees, or other third-party transaction costs may not be recoverable as part of a refund.


9. Fraud Prevention

Akadlink reserves the right to deny refund requests that are determined to be:

  • Fraudulent
  • Abusive
  • Repeated without reasonable justification
  • Attempts to obtain services without paying for them
  • Based on false or misleading information

Accounts involved in fraudulent activity may be suspended or permanently removed from the platform.


10. Changes to this Refund Policy

Akadlink may update this Refund Policy from time to time to reflect changes in our services, legal obligations, or operational practices.

Updated versions will be published with a revised Effective Date. Continued use of Akadlink after changes become effective constitutes acceptance of the updated Refund Policy.